Are your products genuine?
All of our products are 100 percent genuine, fully packaged and as you would find them in the high street.
Do you sell the latest designer fragrances?
Elegant Perfume are happy to offer many new perfumes as soon as they are launched, however from time to time there might be a short delay before we take stock of a new fragrance to ensure we buy it at the optimum price. This benefits you in that we will only stock a line which is a hit on the high street and lets us offer you these perfumes at discount prices. If you are looking for a new launch fragrance which isn't currently featured we advise you find a similar scent.
Is your discount perfume website secure?
Yes it is! We do not store your payment details. These are collected via Paypal
How can I get information on special offers and voucher codes?
You can be kept up to date with our special offers and any voucher codes that we may be running by opting into receiving our e-newsletter and emails. You can do this by logging into your account page and selecting Contact Details & Billing Address under My Account.
Why haven't I received my order confirmation/dispatch emails?
Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on 'View orders'.
What delivery methods are available?
Elegant Perfume has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. We advise customers to take a look at our Shipping Information page, this page contains a breakdown of our shipping methods and how long each will take to deliver the product to you.
How long will it take to receive my order?
The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Information page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.
My order has not arrived, what should I do?
If your order is slightly delayed, you can email us for assistance at firstname.lastname@example.org, however, to save time you may want to check our delivery guidelines to click here.
I can't login to my account, what do I do?
The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.
In Internet Explorer, you would simply need to click on 'Tools > Internet Options' and on the window that appears, click on the 'Delete Cookies' button to delete the cookies from your computer and 'Delete Files' to clear the browser's cache. Now when you try and log in, everything should work fine.
If you're still having problems, please email us for our assistance and we will look into this further.